Frequently Asked Questions
When will I receive my order?
Normally our orders take between 1 working days to be processed. Within the UAE, our courier partner takes no more than one working day to deliver, which means you will receive your order in 2 to 3 working days max.
Do you ship internationally?
Yes we do. We have customers from countries all around the world such as China, Saudi Arabia, Qatar, South Korea, and the Netherlands.
What forms of payment do you accept?
All credit and debit card providers. MasterCard, VISA, and American Express to name a few.
Does Cartel do wholesale, training, and consulting?
Yes. It is the heartbeat of what we do. Cartel is made baristas, roasters and cafe owners. We understand hospitality. Our hope is that our pursuit of quality coffee will help your business succeed. You'll find an entire team of professionals to help along your journey, each an industry leaders in their own field of expertise. Please don’t hesitate to reach out!
What do I need to make the best cup at home?
You already had made the most important step on the road to a delicious cup of coffee, choosing Cartel Coffee Roasters' exceptional coffee beans. All you need now is good water a good coffee grinder and the preparation tool of your preference. All of which can be found on our webpage.
What does Specialty coffee mean?
Specialty coffee is about quality and uniqueness, we don't want to overcomplicate the story by talking about punctuations, to make it simple, to be called specialty coffee the beans need to have a unique profile and not a single defect in their taste.
What's the best way to store my coffee?
The biggest enemies of roasted coffee beans are the UV rays (light) and oxygen, so the best way is just to keep it away from light and in an air-tight container (available on our website) or make sure the bag is always tightly sealed after preparing a delicious cup.